Assistance
Products may not be returned without prior authorization. Please inform us before returning equipment and obtain a return material authorization (RMA) number whether the repair is under warranty/guarantee or not. See Limited warranty for information on covered equipment.
Campbell Scientific regional offices handle repairs for customers within their territories. Please see the back page of the manual for a list of regional offices or visit www.campbellsci.com/contact 
to determine which Campbell Scientific office serves your country.
When returning equipment, a RMA number must be clearly marked on the outside of the package. Please state the faults as clearly as possible. Quotations for repairs can be given on request.
It is the policy of Campbell Scientific to protect the health of its employees and provide a safe working environment. In support of this policy, when equipment is returned to Campbell Scientific, Logan, UT, USA, it is mandatory that a “Declaration of Hazardous Material and Decontamination” form be received before the return can be processed. If the form is not received within 5 working days of product receipt or is incomplete, the product will be returned to the customer at the customer’s expense. For details on decontamination standards specific to your country, please reach out to your regional Campbell Scientific office.
All goods that cross trade boundaries may be subject to some form of fee (customs clearance, duties or import tax). Also, some regional offices require a purchase order upfront if a product is out of the warranty period. Please contact your regional Campbell Scientific office for details.