Campbell Scientific Technical Support

If you should need additional assistance with your datalogger hardware or software, contact your Campbell Scientific Partner or Campbell Scientific directly. Contact information is included with the hardware items shipped with your system.

Access Our Website, www.campbellsci.com

We regularly announce new products, upgrade opportunities, and other technical information on our website. Software demo packages, tutorials, manuals, literature, and application notes are also available. A support request form is available, or you can email your questions directly to support@campbellsci.com.

RTMC Technical Support Note

LoggerNet - Even though RTMC displays data from the data cache (and not from a collected *.dat file) data must be collected from the datalogger for RTMC's displays to be updated. Typically this is done by setting up a schedule in LoggerNet's Setup window. In RTMC Pro, it can also be done from the Project | Configure Override Scheduled Collection menu item. Data displays will be updated no more frequently than data is being collected from the datalogger.

NOTE: In RTMC Pro, data files, LNDB databases, and HTTP dataloggers can be added as data sources. See Project | Manage Data Sources, for more information.

RTDAQ – When RTDAQ is connected to the station, RTMC performs a manual poll to update the project data every second. In RTMC Pro, you can override this one second interval from the Project | Configure Override Scheduled Collection menu item. Data displays will be updated in RTMC only when RTDAQ is connected to the station.